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TOUR TERMS & CONDITIONS

**FOR COURSES WITH TOUR CODES(TOUR NO.)BEGINNING WITH THE LETTERS R OR F

This tour terms & conditions document represents a portion of the terms of transaction stipulated in Article 12-4 and 12-5 of the Travel Agency Law.

1. CONTRACT FOR AGENT-ORGANIZED TOURS

  1. Responsibility rests with the company operating Agent-Organized Tours (hereinafter referred to as the Company ) whose name in full appears below and in its tour pamphlets. Clients joining such tours shall conclude an Agent-Organized Tour Contract (hereinafter referred to as the Travel Contract) with the Company.

  2. The Company shall provide tour arrangements and itinerary management so that the client receives tour services including transport/accommodations (hereinafter referred to as "tour services") provided by transportation/accommodation operators during the tour itinerary set by the Company.

  3. The content and conditions of the contract shall conform to those specified for each tour itinerary, conditions as specified hereunder, the final itinerary handed to clients before departure (hereinafter referred to as the "Final Tour Itinerary"), and Agent-Organized Tours as described in the Company's general terms and conditions as based on the Travel Agency Law (hereinafter referred to as "General Terms and Conditions of Agent Organized Tours").

5. PAYMENT OF TOUR FARE

The Tour Fare shall be paid no later than the 13th day prior to the eve of the departure date. When application is made on or after the 13th day prior to the eve of the day the tour starts, the tour fare shall be paid before departure by a date designated by the Company. Even when the client and the Company do not enter into the correspondence contract stipulated in Article 23, if the client is a member of the Company's affiliated credit company and consents to pay for the itinerary by credit card, The Company shall charge the client's credit card for tour fares (inclusive of tour deposits and additional charges), any cancellation charge or non-fulfillment fee stipulated in Article 13, and additional charges and handling fees stipulated in Article 9 even without a signature. In the absence of any request from the client, the card will be charged on the date the client accepts the itinerary.

7. INCLUDED IN THE TOUR FARE

The following may eventually include items unrelated to the tours you choose. Please note that the items included in the tour fare are only those as specified in the itinerary. In principle, the Company will not make refunds for the below fare even if clients choose not to use the relevant services.

Hotel Rooms
Rooms with private bath on a twin room basis (two-in-a-room) at the hotels specified in each itinerary. A client traveling alone is requested to book a single room for tours including accommodations. For single room occupancy by choice or circumstances, extra charges will be required as shown in the respective column in each itinerary. Triple room may be provided as a twin room with one extra bed added. Japanese or Japanese-Western style rooms with private bath at ryokan(Japanese inns). Japanese style rooms with communal bath at Shukubo at Koyasan.
Meals
Only the meals specified in each itinerary
Railways (JR Shinkansen)
Some tours are operated by First class (Green Car), and the other categories are operated by tourist class.
JR Other Limited Express
When used in our tours, reserved seats on tourist class are provided.
Other Railways
When operated by subway or local trains, no reserved seats are provided. In cases we use Limited Express, reserved seats on tourist class are provided unless specified "non-reserved seat".
Sightseeing & Excursions
By sedan, van, taxi, motorcoach and/or sightseeing boat on a seat-sharing basis, plus admission fees to temples, shrines, museums, etc mentioned in each itinerary. A minibus, sedan or taxi may be used when the total number of participants is limited. Seat-sharing sightseeing tours for Japanese tourists are used for some tours.
Transfers
By motorcoach on a seat-sharing basis. A sedan, van or taxi may be used when the total number of participants is small.
Baggage
The transfer and handing of one piece of normal sized baggage (up to 50cm x 60cm x 120cm) per person, including redcap fees, where specified in the itinerary. However, at certain times and places this service is not included owing to limited baggage capacity on trains and/or ships and the unavailability of porters at stations, hotels and/or airports.
Guide Services
English-speaking guide Service is listed under the "Guide Service" column for each tour.
Gratuities
English-speaking guide Service is listed under the "Guide Service" column for each tour.
Tax
Consumption Tax.
Airlines
Economy-class seats for tours including domestic flights.Economy-class seats for tours including domestic flights.

13. CANCELLATION OF TRAVEL CONTRACT BY THE CLIENT

  1. The client is at all times entitled to cancel the Travel Contract, but must pay the Company a cancellation charge as stipulated in Article 15 below.

  2. If the client changes the departure day or any transportation, accommodations, tours, tour participants for his or her convenience, the Company shall consider it the cancellation of the entire tour and the specified cancellation charges will be levied on the client.

  3. In any of the following cases, the client may cancel the Travel Contract without paying a cancellation charge.

    1. When the contents of the Travel Contract have been substantially revised. However, changes shall be limited to the cases listed in the left side of the table in Article 22 and other important circumstances.

    2. When the tour fare is increased in accordance with Article 11-1.

    3. In cases where natural calamity or disaster, weather conditions, civil unrest, suspension of services related to transportation, accommodation and other facilities, governmental orders, or other causes make safe, smooth tour operation impossible, or when there is a valid reason to believe the tour cannot continue.

    4. When the Company has not delivered the Final Tour Itinerary to the client by the prescribed date.

    5. When tour operation becomes impossible owing to factors for which the Company is liable.

  4. The Company shall refund the remaining amount of the received tour fare (deposit) after deducting cancellation charges. If the tour deposit is not enough to cover the cancellation charge, the Company shall charge the difference separately. When the tour contract is cancelled due to the reasons specified in Clause 4, the Company shall make the full refund of the received tour fare (deposit).

15. CANCELLATION RATES

  1. If a client cancels the Travel Contract for personal reasons, the following cancellation rates will apply to the tour fare. Clients remaining in the tour will incur the balance of additional per room costs associated with the change in number of participants. The following applies to cancellations of the tour spaces:

    Tours Including Accommodations.
    (except Mt.Fuji - Hakone 2 days, Sunrise Holiday, Sunrise Highlight, Sunrise Express, Takayama Holiday, Takayama Express, Shirakawago, Kisoji & Takayama, Takayama & Kanazawa, Onsen (Hot Spring) Experience, Japan's Three Most Beautiful Views and noted as "Shinkansen Tour" or "Japan Package". For cancellation charges for these tours, see following "other tours".)

    Time of Cancellation Cancellation rate
    (1) If notice of cancellation is received by the Company 21 or more days prior to the starting date of the tour No Charge
    (2) If notice of cancellation is received by the Company 20 days to 8 days prior to the starting date other tour 20% of the tour fare
    (3) If notice of cancellation is received by the Company 7 days to 2 days prior to the starting date of the tour 30% of the tour fare
    (4) If notice of cancellation is received by the Company 1 day prior to the starting date of the tours 40% of the tour fare
    (5) If notice of cancellation is received by the Company prior to the starting time of the tour 50% of the tour fare
    (6) If notice of cancellation is received by the Company after day of departure, or In case of failure to show without notice 100% of the tour fare

    Transfer plan, Hotel plan (Extension plan)

    Time of Cancellation Cancellation rate
    (1) If notice of cancellation is received by the Company 8days or more days prior to the check-in date No Charge
    (2) If notice of cancellation is received by the Company 7 days to 2 days prior to the check-in date 10% of the tour fare
    (3) If notice of cancellation is received by the Company 1 day prior to the check-in date 40% of the tour fare
    (4) If notice of cancellation is received by the Company on the date of service or No-Show 100% of the tour fare

    Other tours (Tours NOT Including Accommodations)

    Time of Cancellation Cancellation rate
    (1) If notice of cancellation is received by the Company 8days or more days prior to the starting date of the tour No Charge
    (2) If notice of cancellation is received by the Company 7 days to 2 days prior to the starting date of the tour 30% of the tour fare
    (3) If notice of cancellation is received by the Company 1 day prior to the starting date of the tour 40% of the tour fare
    (4) If notice of cancellation is received by the Company prior to the starting time of the tour 50% of the tour fare
    (5) If notice of cancellation is received by the Company after day of departure, or in case of failure to show without notice 100% of the tour fare

  2. In case of cancellation in booking via travel loan beyond the Company's control, the above cancellation charges will apply.

  3. If a client fails to pay the tour fare by the designated date, the Company will assume the client has canceled as of the following day, and the cancellation charges specified above will apply.
    Timing of notice of cancellation is based on Japan local time.

16. CANCELLATION AFTER DEPARTURE

  1. Cancellation by Client

    1. When the client leaves the tour group for personal reasons, the Company will consider it a forfeiture of contracted rights and claims to any refund.

    2. If certain services cannot be provided as promised in the Travel Contract for reasons beyond client responsibility, relevant portions of the contract may be canceled, with the appropriate refund deducted from the total tour fare.

  2. Cancellation by the Company

    1. The Company may cancel the Travel Contract for tours after the departure date in the following cases:

      1. When the client is unable to continue the tour owing to illness or other factors.

      2. When the client seem to disturb the order of collective activities of tour participants by negligence of instruction from tour conductor or violent deeds or menace towards these people or those accompanying them, which otherwise Jeopardizes safety, smooth tour operation.

      3. When the tour cannot continue owing to natural disaster, weather conditions, civil unrest, labor disputes, suspension of services by transportation or accommodation facilities, governmental orders, or other causes beyond the Company's control.

    2. Cancellations and Refunds
      If the Company cancels the Travel Contract in accordance with the Clause 2-1) hereinabove, travel services rendered to the client shall be deemed as having been completed, and a refund from the tour fare shall be paid for services not yet rendered. In cases where travel services are not rendered owing to tour cessation, or services for which the Company has paid, (or will pay) expenses, cancellation charge, penalty, or etc., the Company will refund only the balance thereof.

    3. When the Company cancels the Travel Contract for tours in accordance with the Clause 2-1)-a) and c) hereinabove, the Company shall, at the client's expense, make necessary arrangements as requested for return to point of departure

22. ITINERARY BOOKING GUARANTEE

  1. Should major changes occur in Travel Contract contents as stated in the left-hand column of the following table (except for changes mentioned in the 1) through 3) below, the Company shall calculate the change compensation money by multiplying tour fares by the rate indicated in the right-hand column of the table, and make refund to the client within 30 days counting from the day when the tour ends. However, if it is evident that liability as set forth in Article 19-1 occurs owing to said changes, the Company shall pay the amount not as compensation for changes but as either a portion or total amount of indemnification for damages.

    1. The Company shall not pay compensation for changes when they occur for the following reasons (however, compensation shall be paid in the event of shortage, even when services are provided, such as for seats, rooms and other facilities)

      1. Bad weather and natural disasters, which hinder the tour itinerary.

      2. War.

      3. Civil unrest.

      4. Governmental orders.

      5. Suspension of services involving transportation, accommodations, etc., such as cancellation, interruption, cessation, etc.

      6. Provision of transport services different from the original schedule, owing to delays or changes in operation schedules.

      7. Necessary measures to prevent tour participant death or bodily harm.

    2. Should cancellation in the Tour Contract be made in accordance with Articles 13 through 16, and should changes occur in such canceled portions, the Company shall not pay compensation.

    3. Even if major changes occur in Tour Contract contents, as stated in the left-hand column of the following table, the Company shall not pay compensation if they are changes in the Final Tour Itinerary, and the changes are within the scope of services stated in tour brochures.

  2. Regardless of Clause 1 hereinabove, the maximum amount of compensation for changes paid by the Company under one organized Tour Contract shall be the tour fare multiplied by 15%. This money will not be paid, however, if the total amount is less than 1,000 yen.

  3. When the situation warrants, the Company shall indemnify the client by offering economic benefits equivalent to compensation money, or damage indemnification instead of cash payment, if the client so agrees.

  4. If, after the Company has compensated for changes made in accordance with Clause 1 hereinabove, it becomes evident that the Company is responsible for the changes as stated in Article 19-1, the Company shall pay the client for the damages mentioned in Article 19 after deducting the sum already paid under the terms of Clause 1 hereinabove.

  5. The Company shall not provide compensation when the order in which tour services are provided change from those originally stipulated when all services are provided during the tour.

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